Stop Guessing, Start Knowing
With Branch Connect, you get instant visibility into your AV infrastructure, smarter diagnostics, and faster support, all in one platform.
Versatile tools for any need
Proactive problem solving
Catch AV issues before your users do.
Unified control
One platform, fully integrated into your IT stack.
Remote confidence
Monitor and manage from anywhere, anytime.
Instant ticketing & support
Seamless tickets, faster fixes, more effective users.
The Branch Connect Experience
Branch Connect Monitoring is a cutting‐edge system adopted by Branch Audiovisual, tailored to provide comprehensive oversight and control over audiovisual environments. Seamlessly integrated with Utelogy's advanced software, this monitoring solution offers a holistic approach to managing AV systems, ensuring heightened peace of mind, maximum uptime, and superior end‐user efficiency
Smarter more effective spaces
Discover how centralized control and monitoring improve user experience and reduce downtime.
AV insights that matter
From usage data to uptime trends, get meaningful insights to inform smarter decisions.
Add a dedicated specialist
Branch Connect is backed by a team of dedicated AV and IT specialists who proactively monitor and support your systems.
Harness the horsepower
It's more than monitoring, it's peace of mind, powered by Branch Connect.
Branch AV fully harnesses the horsepower of the Utelogy platform to power Branch Connect, a proactive monitoring and management service tailored for today's IT professionals and AV managers. Responding directly to market demand, Branch Connect integrates seamlessly with our ticketing system, a platform familiar to pros, providing real-time alerts and clear visibility into AV network performance. This strategic solution reduces downtime, enables preventative maintenance, and delivers smarter, comprehensive oversight, maximizing the value of AV investments
Branch Connect – frequently asked questions
Proactive AV monitoring & management powered by Utelogy
Find the right tier for your business
Find the right Branch Connect tier to match your business needs, support expectations, and system complexity.
Standard
Your enrollment in STANDARD Branch Connect
monitoring provides you with:
Features
Unified dashboard to monitor the status and efficiency of all connected devices
Device notifications trigger:
- Alerts on the dashboard
- Email notifications sent directly to your support team
Enhanced
MOST POPULAR
In addition to the dashboard and email alerts, the ENHANCED Branch Connect monitoring offers:
Features
Includes all Standard features (dashboard + email alerts)
Additional support features:
- Ticket management handled by a dispatch coordinator
- Remote issue resolution by a system specialist
Proactive outreach from monitoring team to:
- Track and manage alerts through ticketing
- Collaborate with your on-site team to resolve issues remotely
Premium
The PREMIUM Branch Connect monitoring
service ensures complete peace of mind. Alongside
alerts, ticket handling, and remote issue resolution,
subscribers benefit from:
Features
Includes all Enhanced features (alerts, ticket handling, and remote resolution)
Additional premium benefits:
- On-site support by professional Branch Audiovisual technicians
- Dispatch coordinator schedules technician visits as needed
- Full resolution of equipment issues through in-person service