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Find the right Branch Connect tier to match your business needs, support expectations, and system complexity.
Find the right tier for your Business
Find the right Branch Connect tier to match your business needs, support expectations, and system complexity.
Standard
Your enrolment in STANDARD Branch Connect
monitoring provides you with:
Features
Unified dashboard to monitor the status and efficiency of all connected devices
Device notifications trigger:
- Alerts on the dashboard
- Email notifications sent directly to your support team
Enhanced
MOST POPULAR
In addition to the dashboard and email alerts, the ENHANCED Branch Connect monitoring offers:
Features
Includes all Standard features (dashboard + email alerts)
Additional support features:
- Ticket management handled by a dispatch coordinator
- Remote issue resolution by a system specialist
Proactive outreach from monitoring team to:
- Track and manage alerts through ticketing
- Collaborate with your on-site team to resolve issues remotely
Premium
The PREMIUM Branch Connect monitoring
service ensures complete peace of mind. Alongside
alerts, ticket handling, and remote issue resolution,
subscribers benefit from:
Features
Includes all Enhanced features (alerts, ticket handling, and remote resolution)
Additional premium benefits:
- On-site support by professional Branch Audiovisual technicians
- Dispatch coordinator schedules technician visits as needed
- Full resolution of equipment issues through in-person service